WARRANTY AND REPAIRS
All KMO Paris jewellery items are subject to a 12-month warranty from the date of purchase to cover any manufacturing errors.
A 6-month warranty period applies to damage and/or defects resulting from regular wear and tear. Your jewellery will be repaired or replaced free of charge, provided the defect is covered by the warranty terms. This warranty does not cover improper use, disassembly of the item, or repairs carried out by anyone other than an authorised repairer. This warranty does not affect any of the consumer’s rights and claims under the applicable national laws.
If the item has been used improperly, for example because it fell on the floor or was knocked over, you will not be entitled to free repair or replacement. If the defect falls within the pattern of expectation for regular use of the item, you will also not be entitled to free repairs or replacement. The warranty no longer applies if the KMO Paris jewellery item has been altered, for example by engraving it or changing its size.
You can then return your item to have it repaired or exchanged on payment of a refund. If there is a charge for the repair or exchange of the item, you will first receive a price quote. Until you approve this quote, the repair will not be carried out and the item may be returned to you unrepaired if necessary.
If you have not received a proof of warranty or have lost it, It is not a problem if you no longer have your proof of warranty – you can use a copy of your invoice as proof instead. The date stated on your invoice will then serve as the warranty date.
If our after-sales service department decides that the defect falls within the warranty terms and warranty period, the item will be replaced or repaired free of charge. If the repair is not covered by the terms of the warranty, the cost of the repair or replacement depend on the type of repair to be carried out. We will send you a price quote in advance informing you of these costs, so as to ensure you will not be faced with any unwanted charges. The repair or exchange will only be further processed after you have approved the price quote. If you do not approve the costs, it is not a problem to return the jewellery item unrepaired.
We aim to complete all repairs within 3 weeks maximum. All repairs are handled by our own after-sales service department. In order to keep the repair period as short as possible, we will replace the defective items with new ones.
If your jewellery item has sentimental value, we can imagine that you do not want to have it replaced. We will still be able to repair your item in this case, but it will need to be returned to the factory. The manufacturer will repair your jewellery item so that it will appear as new again. Please note that this will increase the repair period to a maximum of 5 weeks.
We will keep you updated by email and will send an email before we ship the item, as soon as it has been repaired. If you would nevertheless like to know the exact status, our Customer Service department will be happy to assist you.